Privacy Policy

1. Introduction

Welcome to FluentiaGrant. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username
• Contact Data: Email address, telephone numbers, physical address
• Technical Data: IP address, browser type, time zone, device information
• Usage Data: Information about how you use our platform
• Grant Data: Application information, budgets, projects, documents

3. How We Use Your Data

We will only use your personal data when the law allows us to:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information to improve our service
• To monitor usage of our service
• To detect, prevent and address technical issues

4. Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and analytics (Article 6(1)(a) GDPR)
• Contract: To provide our services to you (Article 6(1)(b) GDPR)
• Legal Obligation: To comply with legal requirements (Article 6(1)(c) GDPR)
• Legitimate Interest: For security and fraud prevention (Article 6(1)(f) GDPR)

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. When deciding retention periods, we consider the amount, nature, and sensitivity of the data.

Application Telemetry

We collect application telemetry data for 30 days to ensure system reliability and resolve technical issues. This data records API activity, errors, and system events. You can choose to share your detailed activity data with administrators for troubleshooting by enabling "Telemetry Sharing" in your Privacy Settings. This sharing is optional, can be revoked at any time, and automatically expires after 14 days.

6. Your Rights

Under the GDPR, you have the following rights:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed. We limit access to your personal data to employees and third parties who have a business need to know.

8. Third-Party Services

We may share your data with the following types of third parties:

• Cloud storage providers (AWS, DigitalOcean Spaces)
• Authentication services (Better Auth)
• Email services (Resend)
• Analytics providers (when consented)

9. International Transfers

Your data may be transferred to, and maintained on, computers located outside of your state or country. We ensure appropriate safeguards are in place to protect your data.

10. Cookies

We use cookies and similar tracking technologies. You can manage your cookie preferences through our cookie consent banner. For more information, see our Cookie Policy.

11. Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact our Data Protection Officer.